Frequently Asked Questions

Can't find your answer? Send us a message or use the live chat bubble — we reply within 2 hours.

📦 Orders & Shipping

How long does shipping take?

US standard shipping takes 5–8 business days (express 2–3 days available). International orders typically arrive in 7–20 business days depending on destination. All orders ship within 1–2 business days of being placed.

Do you offer free shipping?

Yes! US orders over $49 qualify for free standard shipping. International free-shipping thresholds vary by region — see our Shipping Policy for details. No code needed.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking email. You can also visit our tracking page anytime.

Do you ship internationally?

Yes! We ship to the United States, Canada, the UK, most of Europe, Australia, New Zealand, Japan, South Korea, Singapore, and more. If your country isn't listed at checkout, contact us — we're expanding all the time.

Will I be charged customs fees?

International orders may be subject to customs or import duties set by your country. These fees are the customer's responsibility and aren't included in your order total.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not happy for any reason, contact us and we'll make it right — no questions asked.

My item arrived damaged. What do I do?

Contact us via live chat or email within 7 days of delivery with a photo of the damage. We'll send a free replacement or issue a full refund immediately.

How long does a refund take?

Once we receive your return, refunds are processed within 3–5 business days back to your original payment method.

🥫 Product Questions

What jar sizes does the Electric Opener work with?

It works with jars from 1 inch to 4+ inches in diameter — that covers the vast majority of standard kitchen jars including pickle jars, pasta sauce, baby food, salsa, jam, peanut butter, and more.

Does it work for people with arthritis?

Yes — this is actually one of our most common use cases. The opener requires zero grip strength. Simply place it on the lid, press the button, and walk away.

How do I charge it?

It charges via USB-C (cable included). A full charge takes about 2 hours and lasts for 60+ jar openings.

Is it dishwasher safe?

The blade attachment is removable and can be rinsed under water. The main unit should be wiped clean with a damp cloth — do not submerge in water.

💳 Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.

Is my payment information safe?

Yes. We use Shopify Payments, which is PCI-DSS compliant. We never store your card details on our servers.

💬 Still have questions?

Use the live chat bubble on any page for instant help, or email us at support@easoryn.com. We're available 7 days a week.